Membership Cards
Where do I get the code?
Right on this page after delivery, and in My Orders → Membership cards. We also email it if you left an email address.
How do I redeem it?
Open the platform app, go to VIP / membership, choose "redeem code", paste the code. Validity starts from redemption, not purchase.
What if the code does not work?
Contact support with the order number and a screenshot. Codes that fail on arrival are replaced or refunded to your balance.
Is it for a new membership or renewal?
Both. Renewals stack on top of the remaining days when the platform allows it.
Hengyu membership vs. third-party VIP card?
A Hengyu membership is our own product: it activates the moment you pay, discounts every order site-wide, raises your server quota and comes with bonus points — no redemption code needed. Third-party cards (Tencent Meeting, Bilibili, Youku and others) are services of those platforms and must be redeemed inside their own apps.